Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives

Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives

4.11 - 1251 ratings - Source



Performance standards for individual customer service representatives at the organizations in our review were clearly ... by remote quality analysts, supervisors, or peers of a sample of calls taken by each customer service representative.


Title:Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
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Publisher:DIANE Publishing -
ISBN-13:

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